Customer centricity is more than a strategy - it’s a mindset that shapes how the animal health industry engages across the value chain. From manufacturers and distributors to clinics and pet parents, placing the customer at the centre is essential in creating sustainable growth. This panel will bring together senior leaders to discuss how customer expectations are evolving and what it takes to align global business models around those needs to deliver impact across the animal health value chain.
Moderator
Jesper Nordengaard
Chief Executive Officer
Dechra
Fabian Kausche
Consultant and Board Member
Independent
Kirbie Johnson
Co-Host
Gloss Angeles
Kirbie Johnson is a multi-hyphenate host-writer-producer-reporter living in Los Angeles. A veteran journalist, Kirbie has become a sought-after (no BS) authority on makeup, skincare, and wellness at the intersection of entertainment. She has appeared in 500+ on-air segments, reported on the grounds of the GRAMMYs and the Golden Globe Awards, on set of shows like Euphoria, and as a trusted interviewer has secured celebrity sit-downs with Kim Kardashian West, Rihanna, and Hailey Bieber. For years as POPSUGAR’s on-camera beauty reporter, Kirbie worked to explore the connection between beauty and entertainment, and now she thrives at the intersection of both industries. She co-hosts the much-loved and listened-to Gloss Angeles podcast, covering the latest launches, social trends and a guest roster of who's-who industry A-listers. With her (manicured) finger on the pulse, she breaks news on her own platforms, including her best-selling Substack newsletter, and contributes to pubs like Allure, Harper’s BAZAAR, The Hollywood Reporter, and has appeared on the 'Today' show, Freeform, and the BBC.
Krysten Garduno
Senior Director of RCM
Espire Dental
Emily Fernandez
Co-Founder & VP, Operations
Evolve Med Spa
Melissa Rogne
Founder & President
Chapter Aesthetic Studio
J.W. Oliver
Managing Partner
ZimWorX
J.W. is a global leader transforming the way the world views and sees work. As the visionary of SupportDDS and Zimworx—an Inc. 5000 company—he oversees five operational centers with over 1,800 team members across four continents.
J.W. blends high-performance business instincts with faith-driven philanthropy, donating 51% of all profits to ministries and charities around the globe.
Beyond the boardroom, JW is an adventurer and endurance enthusiast who has trekked to Everest Base Camp and Machu Picchu. He is a pilot, a podcast host, and a serial entrepreneur. An ordained minister and devoted husband of 30+ years, JW is laser-focused on a massive mission: empowering 20,000 team members by 2032.
Anthony Serhan
CEO & Founder
Pink Sky
Dr Sima Yakoby Epstein
Chief Executive Officer
OrthoNu
John Wheeler
Founder & CEO
Alpha Aesthetics Partners