Explore how Zoom and ServiceNow are leading the shift from reactive to agentic AI, transforming workplace productivity. Learn about high-impact use cases, implementation strategies, and the future of AI-first user interfaces. Discover how agentic AI reduces digital friction, drives efficiency, and redefines the enterprise landscape through intelligent orchestration and collaboration.

Katie Ryan
Explore how Zoom and ServiceNow are leading the shift from reactive to agentic AI, transforming workplace productivity. Learn about high-impact use cases, implementation strategies, and the future of AI-first user interfaces. Discover how agentic AI reduces digital friction, drives efficiency, and redefines the enterprise landscape through intelligent orchestration and collaboration.

Xuedong XD Huang
Xuedong (X.D.) Huang is the chief technology officer at Zoom, where he leads the AI strategy and services for the company. Xuedong is a renowned technology leader who has been instrumental in bringing speech recognition and AI to the mass market. He has led groundbreaking milestones in speech recognition, machine translation, natural language understanding, and computer vision.
Prior to joining Zoom in 2023, he worked at Microsoft, where he served as Azure AI CTO and technical fellow. He began Microsoft’s speech technology group in 1993 and led Microsoft’s AI teams to achieve several of the industry’s first human parity milestones in speech recognition, machine translation, natural language understanding, and computer vision. He is an inventor with over 170 U.S. patents and has authored over 100 papers and two books. He is an IEEE and ACM Fellow, an elected member of the National Academy of Engineering and the American Academy of Arts and Sciences, and received the IEEE Bose Industrial Leader Award in 2023.
Xuedong received his Ph.D. from the University of Edinburgh in 1989 (sponsored by the British ORS and Edinburgh University Scholarship), his M.S. from Tsinghua University in 1984, and his B.S. from Hunan University in 1982.
Explore how Zoom and ServiceNow are leading the shift from reactive to agentic AI, transforming workplace productivity. Learn about high-impact use cases, implementation strategies, and the future of AI-first user interfaces. Discover how agentic AI reduces digital friction, drives efficiency, and redefines the enterprise landscape through intelligent orchestration and collaboration.

Xuedong XD Huang
Xuedong (X.D.) Huang is the chief technology officer at Zoom, where he leads the AI strategy and services for the company. Xuedong is a renowned technology leader who has been instrumental in bringing speech recognition and AI to the mass market. He has led groundbreaking milestones in speech recognition, machine translation, natural language understanding, and computer vision.
Prior to joining Zoom in 2023, he worked at Microsoft, where he served as Azure AI CTO and technical fellow. He began Microsoft’s speech technology group in 1993 and led Microsoft’s AI teams to achieve several of the industry’s first human parity milestones in speech recognition, machine translation, natural language understanding, and computer vision. He is an inventor with over 170 U.S. patents and has authored over 100 papers and two books. He is an IEEE and ACM Fellow, an elected member of the National Academy of Engineering and the American Academy of Arts and Sciences, and received the IEEE Bose Industrial Leader Award in 2023.
Xuedong received his Ph.D. from the University of Edinburgh in 1989 (sponsored by the British ORS and Edinburgh University Scholarship), his M.S. from Tsinghua University in 1984, and his B.S. from Hunan University in 1982.

Will Cottrell

Stephen Bychowski

Michael Renaud

Matt Hulse

Dr. Fortune Shieh
